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Privacy Policy

Last Updated: November 24, 2025

This Privacy Policy describes how Standing Applause, Inc. ("Company", "we", "us", or "our") collects, uses, and discloses your personal information when you use our service ("Service").

By using Standing Applause, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide to us:

1.2 Automatically Collected Information

We automatically collect certain information when you use the Service:

1.3 Payment Information

2. How We Use Your Information

2.1 Service Delivery

2.2 AI Training & Improvement

Important: We use your data to train and improve our AI models. Specifically, we use:
  • Custom prompts you submit
  • Conversation transcripts (anonymized)
  • BANT qualification results
  • Knowledge base content
  • Usage patterns and feature adoption data

All data used for training is anonymized and de-identified. PII is scrubbed before training use.

2.3 Communications

2.4 Business Operations

2.5 Analytics & Product Development

3. How We Share Your Information

We share your information only in the following circumstances:

3.1 Service Providers

We use third-party service providers to operate the Service:

Service Provider Purpose
OpenAI GPT-4 API for AI conversation engine
Stripe Payment processing and subscription management
Render Cloud hosting and infrastructure
Neon PostgreSQL database hosting
Upstash Redis caching and rate limiting
Resend Transactional email delivery

These providers access your data only to perform services on our behalf and are obligated to protect it.

3.2 Legal Compliance

We may disclose your information if required by:

3.3 Business Transfers

If Standing Applause is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 Aggregated/De-identified Data

We may share aggregated, anonymized data that does not identify you personally for research, marketing, or product development.

What We Do NOT Do

4. Data Retention

We retain your data for the following periods:

4.1 Active Accounts

4.2 Canceled Accounts

4.3 Training Data

4.4 Financial Records

4.5 Legal Holds

Data Deletion Requests: You can request deletion of your data at any time by contacting privacy@standingapplause.com. Note that deletion does not apply to anonymized training data or records we must retain by law.

5. Data Security

We implement industry-standard security measures to protect your data:

Technical Safeguards

Access Controls

Operational Safeguards

Your Responsibility

However, no system is 100% secure. You are responsible for:

Breach Notification

In the event of a data breach affecting your personal information, we will notify you within 72 hours as required by applicable law.

6. Your Privacy Rights

Depending on your location, you may have the following privacy rights:

6.1 General Rights (All Users)

6.2 California Residents (CCPA)

If you are a California resident, you have the right to:

6.3 European Residents (GDPR)

If you are located in the European Union, you have the right to:

Exercising Your Rights

To exercise these rights, contact us at:

We will respond within 30 days (or as required by applicable law).

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies for:

7.1 Essential Cookies (Required)

These cookies are necessary for the Service to function and cannot be disabled.

7.2 Analytics Cookies (Optional)

You can opt-out of analytics cookies through your browser settings.

7.3 Third-Party Cookies

Cookie Lifespan

Managing Cookies

You can control cookies through your browser settings:

Note: Disabling essential cookies will prevent you from using the Service.

8. Children's Privacy (COPPA)

Our Service is not intended for children under 18 years of age.

We do not knowingly collect personal information from children under 18. If you are under 18, do not:

If we learn that we have collected personal information from a child under 18, we will delete that information immediately. If you believe we have inadvertently collected information from a child, contact us at privacy@standingapplause.com.

9. International Data Transfers

Our Service is operated from the United States. If you access the Service from outside the U.S., your data will be transferred to, stored in, and processed in the United States.

United States Privacy Laws

The United States may not provide the same level of data protection as your home country. By using the Service, you consent to the transfer of your data to the United States.

European Users (GDPR)

For data transfers from the EU to the U.S., we rely on:

If you are located in the EU and have concerns about data transfers, contact us at privacy@standingapplause.com.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective:

Notice of Changes

We will notify you of material changes by:

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us:

For EU residents, you have the right to lodge a complaint with your local supervisory authority if you believe we have violated GDPR.

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